How to Fix Xbox One X Won’t Connect and Join to Xbox Live

cant connect to xbox live

This post will explain cant connect to xbox live. If your Xbox One X won’t connect to Xbox Live, even if you’ve previously been able to connect, check for service alerts on the Xbox Live Status page, and if there are any, wait until the service is back up and running before attempting to connect.

Check Settings>System Settings > Network Settings > Xbox Live Connection to see if it’s working. Select Test Xbox Live Connection from the Wireless/Wired Network drop-down menu. After checking the Xbox Live Status page, move on to the next troubleshooting step.

How to Fix Xbox One X Won’t Connect and Join to Xbox Live

In this article, you can know about cant connect to xbox live here are the details below;

The preceding two troubleshooting methods are usually successful, and your Xbox One will connect to Xbox Live. If you are ready to update your console, select Yes.

If your Xbox One still won’t connect to Xbox Live, try some of the wireless connectivity alternatives listed below to see if any or all of them work.

FIX: The Xbox One is unable to connect to Xbox Live.

Solution 1: Renew network settings to factory defaults

Before beginning the procedures below, make a note of the current settings in case you need to restore them later. If you’re using a wireless network, make a note of your password as well, then follow these steps:

  • On your console, press the Guide button.
  • Choose your options
  • Go to System Preferences.
  • Go to Network Settings and make your selection.
  • When the network list appears, select Wired Network or the name of your wireless network.
  • Select Network Configuration from the drop-down menu.
  • Select Restore to Factory Defaults from the Additional Settings menu. Select Yes, Restore to Factory Defaults when prompted. This merely resets the network settings on the console.
  • Restart your console after turning it off. You will receive a notice to establish wifi settings for the wireless network, so follow the instructions to connect.
  • Check your Xbox Live connection once more: Network Settings>Settings>System Settings>Settings>Settings>Settings>Settings Choose a wireless or wired network > Select Test Xbox Live Connection from the menu.

Your console will connect and join to Xbox Live if this solution succeeded. If prompted, choose Yes to update your console software.

Solution 2: Disconnect third-party headsets

Because they send on the same frequency as wireless routers, third-party wireless headsets can cause active interference. If they’re to blame, turn off the power to the wireless headset’s base station and retest your connection.

Solution 3: Check for other wireless interference

Microwaves, air conditioners, microwave ovens, CRT televisions, baby monitors, other wireless networks, cordless phones, and wireless speakers are examples of such products. By removing gadgets from the path between your console and your wireless router, you can reduce interference.

Other objects can also interfere, weakening and retracting the signal. Glass, lead, copper piping, concrete along with insulation, mirrors, gun safes, filing cabinets, tile, plaster and many more are examples of such items. The wireless signal weakens as it travels further.

Solution 4: Perform an extended power cycle

Here’s how to go about it:

  • Shut down your console and network equipment (such as your modem and router).
  • For 5 minutes, plug out the power cable from the back of the router, modem, or gateway. Remove the power cables from both the router and the modem if you have both.
  • After 5 minutes, plug in the modem or gateway first and wait for all of the lights to come back on.
  • If you’re using a router, connect it and wait for all of the lights to return to their original state.
  • Restart the Xbox and check your Xbox Live connection.

Solution 5: Change the wireless channel

A wireless router has the ability to transmit on several channels. You may encounter poor signal strength from your wireless network if any adjacent wireless network broadcasts on an identical  channel or if there is wireless interference from other devices.

Change the channel on which your router broadcasts to see if that helps. To change your wireless channel, see your router’s instructions or the manufacturer’s website.

Test your Xbox Live connection once you’ve adjusted your wireless channel.

Solution 6: Change your wireless mode

A wireless router can transmit in a variety of modes and speeds. Routers, too, can transmit at reduced rates. If a router is set to transmit in “mixed” mode, it will always scan for wireless devices before broadcasting a signal that is compatible with the network’s slowest device.

If your router reconfigures itself regularly in densely populated regions with multiple wireless devices, it may modify its wireless signal to ensure compatibility with every device it detects, resulting in connection or performance issues.

Set it up such that it broadcasts in a specified mode. Change your wireless mode to “G only” because it offers the best performance across all router manufacturers.

Note: If you set your router to broadcast solely in a specified mode, some devices with slower networking adapters may be unable to connect to your network.

Test your Xbox Live connection once you’ve changed your wifi mode.

Solution 7: Check for low wireless signal

If your wireless signal is less than two bars, try moving your router off the floor and away from walls and metal objects, shortening the distance between the console and the router/gateway, changing the antenna position on the wireless networking adapter (external), adding a wireless repeater, and testing the connection again.

Solution 8: Change your firewall settings

Firewalls protect your network by limiting the amount of data that may pass between your devices and the Internet. However, if your firewall is obstructing vital communication, your Xbox may be unable to connect to Xbox Live. Some firewall settings, such as IP flood detection, can wreak havoc on your connection.

If you’re successful, gradually increase your settings until you discover a level that allows you to connect to Xbox Live while still keeping your network secure.

Solution 9: Turn on UPnP to refresh your NAT table

UPnP is a protocol that allows routers to interact more efficiently. UPnP is likely activated by default if your router or gateway supports it.

Note that port forwarding, UPnP, and perimeter network (also known as DMZ) settings should not be combined. If your router’s perimeter network functionality was previously activated, disable it before proceeding with the steps below:

  • Go to the web-based setup page of your router and make sure UPnP is enabled. Note: If you need help turning UPnP on for the first time, or turning it off and back on, consult the router’s manual or support website. Every time you bring a change to the router’s settings, make sure you restart it. Manually restart the router if it does not restart automatically.
  • Save your modifications after turning off the UPnP setting.
  • Restart your console as well as all of your network equipment (your modem and router).
  • Go to the web-based setup page of your router and make sure UPnP is disabled.
  • Re-enable the UPnP setting and save the settings.
  • Restart your console as well as all of your network hardware (your modem and router).
  • Now it’s time to put your Xbox Live connection to the test.

Solution 10: Enable perimeter network (DMZ) functionality on your router

Perimeter network (or DMZ) capabilities allows you to access the Internet without being restricted by moving your device outside of your network firewall. If you enable perimeter network capabilities on your router, you should be able to connect to Xbox Live.

When configuring a perimeter network, use a static IP address on the console. When available, use your router’s DHCP reservation mechanism to set a static IP address. Set up manual IP settings on your Xbox if this isn’t an option. Because this solution will only fix the problem for one Xbox, you will only be able to connect one Xbox to the perimeter network.

Note that port forwarding, UPnP, and perimeter network (also known as DMZ) settings should not be combined. If you have already enabled perimeter network capability on your router, you must first disable it. Check the state of your Xbox Live connection.

Solution 11: Check the network cable

Examine each network cable that I plugged into the modem, gateway, or router for kinks, torn plastic shielding, exposed or frayed wires, and faults to ensure that it is properly connected. Replace the cable if there are any, as this could be the source of your problem.

Solution 12: Try a direct-to-modem connection

As a temporary solution while you figure out what’s wrong, connect your console straight to your modem rather than to your router. If you can connect and join to Xbox Live with a direct modem connection, your console and modem are in good working order. It’s possible that you’ll need to adjust your router’s settings.

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