Computers

What are the common roku problems and how do you fix them?

common roku problems

Owning an Roku or Roku Streaming Stick 4K is a terrific way to add smart TV capabilities to any TV, but like all tech, Roku hardware isn’t without things. Roku problems can be frustrating when they arise, whether it’s a common roku problems with the remote, the Roku device itself, or a subtle hidden issue like app compatibility. The good news is thats 99 percent of the time, an easy fix is available. The most common Roku issues and how to fix them are listed below.

How to restart, update, & reset your Roku device

The majority of Roku problems may be resolved quickly with a restart, a software update, or, in the worst-case scenario, a factory reset. Try these first before moving on to any additional troubleshooting steps.

How to Restart a Roku Player

  • On your Roku remote, press the Home button.
  • Select Settings by scrolling up or down.
  • Choose a system.
  • Select System Restart from the drop-down menu.
  • Highlight the Restart button on the remote’s directional pad and press OK.
  • Your Roku device will restart now.

Your common roku problems streaming device may occasionally freeze, and the remote may appear to be unresponsive. You can usually restart the device without using the on-screen menus if this happens. To do so, press the following buttons on your Roku remote in the following order:

  • Five times press the Home button.
  • Hold down the Up arrow for one time.
  • Twice press the Rewind button.
  • Press and hold the Fast Forward button for two seconds.
  • Your Roku should restart after a few seconds after finishing this sequence.

How can I update the software on my Roku?

If a restart doesn’t work, the problem could be with your software. Common roku problems software upgrades are normally done automatically in the background, so you don’t have to do anything. This process, however, does not always work. Before proceeding, it’s always a good idea to check the status of your Roku software if you’re moving problems.

  • On your Roku remote, press the Home button.
  • Select Settings by scrolling up or down
  • Choose a system.
  • Go to System Update and select it.

The current software and build version, as well as the date and time it was added to your Roku, will be displayed on this screen.

  • To manually checks for updates, select Check Now.
  • If an update for your software or installed channels is available, it will be automatically downloaded and installed, followed by a reset of your Roku. It’s critical that this process is allowed to complete its course without being interrupted.

How to Reset Your Roku To Factory Settings

Fixing problems with a factory reset is a nuclear option. It restores your common roku problems to the state it was in when you first took it out of the box, as the name suggests. This means you’ll lose all of your settings, including downloaded channels and network preferences. As a result, you should have this one in your back pocket for when all else fails.

  • On your Roku remote, press the Home button.
  • Select Settings by scrolling up or down.
  • Choose a system.
  • Select Advanced systems settings from the drop-down menu.
  • Go to the Factory Reset option.
  • Choose Factory Reset Everything and follow the on-screen prompts.

common roku problems

The procedures above are based on the option that your Roku is still responsive and that you can use the on-screen menus. If it doesn’t, use the physical reset button on your device to switch to plan B.

The reset button on select common roku problems products, such as the Roku Streaming Stick and Streaming Stick+, may be pressed with your finger. It’s usually a recessed button on set-top devices like the Roku Ultra that requires a paperclip or other small, pointed object to press.

Once you’ve powered it, make on your Roku device and press and hold the reset button for 10 seconds. When the factory reset is complete, the indicator light on most Roku devices will blink rapidly.

Fix Roku remote control problems

There are two kinds of remote controls that come with Roku devices. An infrared (IR) remote is one type, while an enhanced “point-anywhere” remote is another. You should discover out the Roku remote you have before trying to fix problems with it.

common roku problems

Remove the back of the remote’s battery cover. A small button may be seen just beneath the batteries. If you do, you’ll have a more enhanced “point-anywhere” remote. You have an IR remote if you don’t.

You might also try installing the common roku problems Remote app from the Apple or Google Play stores. The app turns your phone into a Roku remote, which could be useful if your remote is broken beyond repair.

For use with infrared remote controls

In order to control a Roku device, IR remotes must be able to “see” it. IR remote issues are almost always caused by the remote not having a direct line of sight to your Roku device. IR signals may usually bounce off walls and ceilings to reach their intended time, but if your Roku device is stuck behind another item, the IR signals will not make it.

If you can see the full front side of your common roku problems device from wherever you regularly watch TV, you should be good. If you can’t, move the Roku to another location until you can. Never place an IR remote-controlled Roku device behind your TV or within a cabinet.

common roku problems

The batteries in the remote can potentially be a problem. If the remote works some of the time but not all of the time, consider removing and replacing the batteries. That could help with a sluggish connection.

Another problem could be weak IR transmissions. Consider an infrared remote as a flashlight that emits a light that is invisible to the naked eye. That light will be too dim if the batteries are old. The remote may not respond to button presses at all if the batteries are completely exhausted. Replacing the batteries with new ones is a good idea.

For enhanced ‘point-anywhere’ remote controls

Because these remotes are a little more advanced, there are a few different approaches to troubleshoot their operation. The 1st first step is to try the same battery techniques as before, such as removing and replacing them, or simply replacing them with new ones.

common roku problems

If it doesn’t work, try restarting the Roku device as well as the remote:

  • Disconnect the Roku device’s power cable.
  • Take the batteries out of the remotes control.
  • Re-plug the Roku device and wait for it to finish loading up — the home screen should appear.
  • Wait around 30 seconds after reinserting the batteries in the remote. Now that you’ve pressed a button on the remote, it should respond.

If the restart step does not fix your problem, you may need to pair the remote with your Roku again:

  • Disconnect the Roku device’s power cable.
  • Take to the batteries out of the remote control.
  • Re-plug the Roku device and wait for it to finish loading up — the home screen should appear.
  • Replace the batteries in the remote, but leave the battery cover off for now.
  • Press and hold the pairing button within the remote’s battery compartment for three seconds, or until the remote’s pairing light begins to flash. The pairing light may be beside the pairing button or on the top surface of the remote, at the bottom end, depending on your remote. Try again if the light does not flash. Replace the batteries if the light still does not flash.
  • Hold your breath for 30 seconds as the remote connects to your common roku problems device.
  • The remote pairing dialogue should now appear on your TV screen.

Wireless signal interference can occasionally cause problems with enhanced remotes. If you have a Roku Streaming Stick or Streaming Stick+ hooked into an HDMI port on the back panel of your TV, an HDMI extension cable can assist you move the Stick aways from the main body of the TV, reducing any possible interference. Roku will give you one of these cables for free if you own a Roku Streaming Stick.

It’s also conceivable that the 2.4GHz frequency utilised by the remote to interact with the Roku is just overcrowded. Switching your Wi-Fi router to a new wireless channel is one technique to solve the problem. If your router supports a 5GHz network, another solution is to switch your Roku to it.

Troubleshoot Roku’s Wi-Fi issues

common roku problems

You’re probably dealing with Wi-Fi troubles if your video or audio quality is reduced, your Roku is slow to respond to commands, or you see “not connected” in the top right corner of your home screen. The best places to starts is by checking the Wi-Fi signal strength. Go to Settings > Network to check the status of your Internet connection. The signal strength will be indicated as Excellent, Good, Fair, or Poor, assuming you’re genuinely connected to Wi-Fi. You should try to improve it if it’s Fair or Poor

Obviously, relocating your TV isn’t an option very often, but relocating the Roku itself may be beneficial. Reposition it to see if that helps. Because common roku problems Sticks are normally plugged directly onto the TV, repositioning them is more difficult, but an HDMI extender cable can provide the extra space you need.

If your Roku device has an Ethernet connector and you can attach it to an Ethernet cable, you can quickly see if your Wi-Fi is the problem.

You’re either fully outside of your Wi-Fi network’s range, or you’ve entered the wrong Wi-Fi password for your router, if you see a “not connected” warning on the home screen. If your phone, tablets, or laptop is connected to Wi-Fi in the same general problem as your Roku, itsuggests likely that the password is incorrect. Check the network settings on your Roku and try again.

Roku error code 009 means that your Roku is connected to your router but is unable to connect to the Internet. Restart your Roku if your other Wi-Fi devices are working normally. If the other devices are unable to connect, consider rebooting your modem and router before restarting your devices. If this does not works, you should contact your Internet provider

If moving your Roku isn’t an option, consider moving your Wi-Fi router or, if it has any, changing its external antennae. Even little adjustments to your router can have a small influence on the way wireless signals move throughout your home. If you’re having Wi-Fi issues with one or more devices in your home (not including your Roku), it could be time to upgrade to a new router. A mesh systems may be your best bet if your home is on the larger side, or if there are numerous walls and floors between your entertainment devices and your router. Your primary router will broadcast to a variety of smaller “nodes” across your home with a mesh network. Instead of struggling to connect to the main router, a device like a Roku will connect to one of your news networks satellite nodes much more easily.

Troubleshoot Roku audio issues

Depending on the intricacy of your setup, audio problems on the Roku, such as no audio, distorted audio, or audio dropouts, might be caused by software settings or problems with your hardware and/or cables.

Before attempting any of the following remedies, we recommend turning off your Roku and any connected devices, unplugging the power, waiting 10 seconds, then plugging it back in and turning on your gear. It may seem ridiculous, but you did be surprised how many problems this can fix, including audio problems.

Is there no audio at all? Check your connections and inputs.

(You can skip this section if your common roku problems is a stick-style device that connects directly to your TV.)

  • Double-check that your HDMI, optical, or component cables are securely put into both your Roku and your A/V receivers, HDMI switcher, or soundbar on one end.
  • Check to see if all of your components are powered on.
  • Make sure your A/V receiver, HDMI switcher, or soundbar is set to the correct input.
  • Make sure your audio component’s mute function is turned on (if it is, turn it off).
  • Increase and decrease the volume on your audio component to see if it makes a difference.

Is there still no audio? Check the audio settings on your Roku.

If you’re using an optical (TOSLink) cable to connect your Roku to an A/V receiver or soundbar, try the following:

  • On your Roku remote, press the Home button.
  • Select Settings by scrolling up or down.
  • Go to the Audio tab.
  • Make sure HDMI and S/PDIF are set to Dolby D. (Dolby Digital).

Try the following if your Roku is connected to an A/V receiver, soundbar, or TV through HDMI:

  • On your Roku remote, press the Home button.
  • Select Settings by scrolling up or down.
  • Go to the Audio tab.
  • Select Stereo as the audio mode.
  • Switch HDMI to PCM-Stereo mode.

Is there still no audio? Replace your cables.

It’s a rare occurrence, but your HDMI, optical, or component cables may be defective. If none of the aboves methods have worked, try switching your cable(s) with a different set. If you don’t have an additional set on hand, this can be aggravating, but the good news is that all three varieties are inexpensive and can be found at your local retailer or online.

Audio that is selective

common roku problems

You may hear audio on some kinds of content but not on others. This is frequently due to a problem between the audio format(s) you’re trying to play and the audios format(s) your connected gear can support. If this happens, follow the steps above for HDMI devices, and set HDMI and S/PDIF to PCM-Stereo if you’re using an optical (TOSLink) cable

You expect surround sound, but all you get is stereo.

Normally, your Roku can detect the capabilities of your TV, A/V receiver, or soundbar on its own, but it occasionally requires assistance. If you’re watching a movie using Dolby 5.1 or Dolby Atmos surround sound but you can only hear stereo sound:

  • On your remote control, press the Home button.
  • Go-to Settings by scrolling up or down.
  • Go to the Audio tab.
  • Your HDMI will most likely be set to Auto Detect (or HDMI and S/PDIF on Roku players with an optical port). Choose the options that best matches your TV’s, A/V receiver’s, or soundbar’s capabilities.
  • Each channel can have its own audio settings. Netflix, for example, may require you to select English (5.1) in the Audio and Subtitles section.

Audio that is garbled or distorted

We’ve had reports of garbled or distorted audio, primarily on the Roku Ultra, but maybe on other models as well. In this case, a fix that appears to work is to start playing the desired video, then:

  • Press the Asterisk (*) or Star (*) button.
  • Select Volume Mode from the drop-down menu.
  • Scroll right to OFF and select it.

The audio and video are not in time.

While playing material, some users have claimed that their audio and video are out of sync. A fix that appears to work includes adjusting the video refresh parameters, which is somewhat counterintuitive:

  • On your Roku remote, press the Home button.
  • Select Settings by scrolling up or down.
  • Click on System, then Advanced System Settings.
  • Select Advanced display settings from the drop-down menu.
  • Select Disabled for Auto-adjust display refresh rate.

Keep in mind that, whiles this has been known to resolve audio common roku problems sync issues, it may also cause undesirable video issues such as image jerkiness. Switch Auto-adjust back to Enabled if this happens.

Troubleshoot Roku video issues

Buffering, stuttering, and decreased detail are all common video quality problems that can be traced back to your network connection. Before moving, take a look at our section on Wi-Fi problems. It’s possible that your internet plan does not provide enough bandwidth for the content you’re trying to stream, even if your Wi-Fi connection is steady.

Premiere on Roku

The Roku Premiere is a small, easy-to-set device that streams Ultra HD and 4K content to your television.

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For standard definition content, Roku recommends a minimum download speed of 3.0 Mbps and up to 9.0 Mbps for HD content. It’s possible that 4K HDR footage will require up to 25 Mbps. Here’s where you can check out how fast your downloads are.

Check to see whether anybody else in your home is using high-bandwidth applications on your other devices if your plan gives the necessary speed for the content you’re trying to watch. You could also check the administrator settings on your router to determine if any unexpected devices are accessing your connection.

Set your bit rate manually.

If you’ve tried everything to solves your buffering problems and are ready to give up, there’s one last trick you may try.

Normally, your common roku problems will determine the appropriate bit rate for you based on your network connection speed, but on rare situations, you may need to change it manually. This is done via a secret settings screen:

  • Press Home five times on your Roku remote
  • Three times press the reverse scan button.
  • Press the forward scan button twice.
  • Select Manual option from the Bit Rate Override screen that appears.
  • Change the bit-rate to a lower one to see if the problem goes away. If not, repeat the sequence with a lower bit rate.

Fix HDMI problems with Roku.

common roku problems

Another frequent Roku problem is the use of HDMI cables. When two or more devices connect through HDMI, they must first establish a “handshake,” which, in most cases, governs the connection without trouble once established. However, the handshake may not occur every time the devices connect, or the handshake may be stopped.

This can result in an variety of problems, including black screens, flashing video, and HDCP error warnings. As with many issues, powering everything down, removing and reinserting the HDMI cable ends into each device, and then restarting is a dependable fix.

Errors with HDCP

HDCP issues that don’t resolve this method could be a sign of something else. High-bandwidth Digital Content Protection (HDCP) is a method of stopping people from copying movies and shows that they stream on devices like Roku. The video signal won’t get through until every device in your HDMI chain supports the same level of HDCP, and you’ll get an HDCP error.

If you want to stream 4K material from Netflix using a Roku Streaming Stick+ or a Roku Ultra, all of your devices must support HDCP 2.2. However, if your Roku player is connected to a 4K TV via an older A/V receiver or soundbar, it may not be HDCP 2.2 compatible.

To see if this all the issue, try connecting your Roku to your TV directly. If the problem disappears, it’s likely that your intermediary device isn’t HDCP 2.2 compatible. At this point, you have three options: stick with non-4K material (HDCP 2.2 is required exclusively for 4K), find a means to bypass your A/V receiver or soundbar for video (maybe by using the HDMI ARC connection on your TV), or upgrade that intermediary device.

Replacing out cables

The HDMI cables themselves are occasionally the problem of Roku issues, albeit this is a rare occurrence. If you’re seeing flashing video, no video at all, or video with “sparkles,” it’s possible that your cables are faulty. Before you go-out and buy new cables, test your common roku problems HDMI cable with any other HDMI cable you have. It’s quite improbable that two of your cables are defective, so if one works, you know you should replace the other.

Streambar for Roku

The Roku Streambar is a small, well-designed device that delivers large, clear sound with Dolby Audio support.

In one situation, you might need to replace a perfectly good HDMI cable. 4K HDR signals consume a significant lot of bandwidth, far more than HD. Older HDMI cables may not have enough bandwidth to reliably transmit all of that data between devices, especially over lengthy distances of 10 feet or more.

If this sounds like your situation, you’ll need to buy in a new Premium High-Speed HDMI cable. But don’t worry; they’re rather inexpensive and available practically anywhere. Check out our HDMI cable buying guide for more information.

Troubleshoot Roku hardware issues

Roku devices are generally dependable, but there are two problems in which the hardware may malfunction.

Overheating

It is possible for your Roku device to overheat if it is placed on top of other equipment or in a poorly ventilated area. An on-screen warning message will appear in the top right corner of your screen if this happens. When overheating, some Roku devices, such as the Ultra and Roku Express, feature a front LED that turns solid red.

If your device overheats, turn it off immediately, detach all cables, and unplug the power. Reconnect it and power it up after waiting at least 10 minutes. Repeat this process if the solid red light or warning message appears again. If the problem persists, you should contact Roku Support because it could indicate a more serious issue with your device.

Roku

common roku problems

It’s possible that your Roku device, such as Streaming Sticks and common roku problems Express, isn’t getting enough power because it’s powered via USB. When consumers plug their USB power cable into an available USB port on their TV or A/V receiver, this generally happens. Unfortunately, not all USB ports provide the same amount of power, and some aren’t even designed to provide power.

The best approach to solve the “insufficient power” on-screen warning (or flashing red LED on the front of your Roku Express or Express+) is to plug the USB cable to the USB power adapter that came with your device. This adapter is designed to provide the exact amount of power that your Roku requires. If the insufficient power alert persists after switching to the provided adapter, try plugging the adapter into a different power outlet. If you’re using an extension cable or a power strip, try plugging the adapter directly into a wall socket.

Fix Roku application problems

The Roku app for iOS & Android is a must-have for any phone owner. You can use it as an remote control replacement, as well as add/remove channels, use the private listening feature, and cast films and photographs from your phone to your TV.

However, nones of this will work if the app is unable to locate your common roku problems device.

Because your Wi-Fi network is most likely the source of the problem, go to the Wi-Fi problems section before moving. If it doesn’t work, there are a couple other things.

Make that your phone and Roku are connected to the same network.

Some Wi-Fi routers allows you to create a separate guest network from your regular Wi-Fi network. It’s conceivable that your phone or Roku is connected to one of these two networks. If that’s the case, they won’t be able to see one other. Make that both devices are connected to the same Wi-Fi network.

For each Wi-Fi frequency band, most Wi-Fi routers create two independent networks (2.4GHz and 5GHz). Though it shouldn’t matter if your phone and Roku use separate frequencies (both bands share the same subnet on your router so devices may communicate), it’s best to place both your phone and Roku on the same Wi-Fi frequency band to be safe.

Check the network access on your Roku.

It’s possible that your Roku’s network connectivity has been disabled. Here’s how to double-check and fix it:

  • On your Roku remote, press the Home button.
  • Go to Settings, System, and then Advanced System Settings.
  • Select External Control and then Network Access from the drop-down menus.
  • Select Default or Permissive from the drop-down menu.
  • If “Default” doesn’t work, try “Permissive.”

Still can’t seem to find your device? Connect manually if possible.

  • Tap Connect Manually at the bottom of the device discovery screen (or within the three-dots menu) in the Roku app and input your Roku device’s IP address. On your Roku device, go to Settings > Network > About to find the IP address.
  • Make sure your Roku device is connected to the correct wireless network by restarting it.
  • Restart the Roku app on your mobile device.

O Double-click the Home button on iOS devices with a home button, then swipe the Roku app to close it. Once it’s closed, tap the common roku problems app by tapping on its icon.

o If your iPhone or iPad doesn’t have a home button, swipe-up from the bottom of the screen & slide your thumb or finger to the right in a single motion. Swipe up on the Roku app to close it, then swipe through the list of open apps until you find it. To relaunch the Roku app once it has been closed, tap on its icon.

o Press the Recents button on an Android device, then swipe the Roku app to close it. Tap the Roku app icon to relaunch it after it’s been closed.

Roku’s Competition

If you are stills having problems with your Roku and want to try something else, here’s a quick rundown of other popular streaming devices, along with their benefits.

  • Apple TV 4K – With 4Ks streaming, Airplay mirroring, iCloud synchronisation between iOS devices, and a plethora of apps, the Apple TV is an excellent choice for video streaming (especially for Apple fans).
  • Amazon Fire TV – Do you enjoy everything Alexa has to offer? The Amazon Fire TV includes Alexa-enabled voice controls, common roku problems as well as a slew of apps and abilities to make your smart TV smarter than ever.
  • Chromecast with Google TV – Google’s newer Chromecast has a lot to offer. Enjoy app-casting from your phone or tablet, as well as a personalised home screen with movies, shows, and other material that is tailored to your preferences. The Chromecast is a hard bargain at $49.

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